In addition to our online store, orders are accepted by phone during business hours from 9:00 AM to 5:00 PM PST, Monday through Friday, except major holidays. Contact information is as follows:
Most orders are shipped via UPS, which is normally the most reliable and least expensive method of shipment. UPS offers ground service, plus next day (red label) and second day (blue label) service in the continental USA. Please make sure we have your correct street address (no P.O. boxes) and zip code to eliminate delays or undeliverable merchandise. We can also ship via U.S.P.S. if you prefer but there will be a conveyance fee added for using USPS. Larger orders such as Tacoma and 4runner bumpers will be shipped by a local freight service.
If UPS is not available in your country, we can also ship via USPS on select items, although this method typically takes longer. Also, please allow additional time for customs clearance, when applicable. You may arrange your own freight service, however, we do charge a handling, packaging fee on all orders.
We accept Visa, MasterCard, Discover, AMEX, Paypal, and Money Orders or Cashier's Checks, in US funds only. All orders must be paid in full prior to shipment. California residents add 7.25% sales tax (or 7.75% if in Riverside Co.) We do not offer open accounts or CODs.
Permission must be obtained prior to returning or exchanging merchandise. Please do not order parts that you do not intend to keep. DeMello-Off Road charges a 20% restocking fee for all returned orders that were correctly shipped by us. No cash refunds, store credit only. Exchanges or credits will not be allowed later than 30 days after purchase. Installed or modified parts cannot be returned or exchanged. No refunds for shipping costs. There are no exceptions.
All orders are carefully packaged; however, mishandling by the carrier can result in damage. The carrier has the responsibility for the shipment from the time it leaves our warehouse until it is delivered to you. Therefore, all claims for lost or damaged goods should be reported to the carrier. However, please contact us if you require assistance in making a claim.